Frequently Asked Questions
Everything you need to know about our home healthcare services. Can't find your answer? Our care team is available 24/7 on call and WhatsApp.
1000+
Families Served
250+
Professional Caregivers
24/7
Support
98%
Client Satisfaction
In most cases we can deploy a qualified caregiver or nurse within a few hours of
your request, depending on your location and the type of care required. For
specialised needs such as ICU setup at home, our team coordinates equipment and
staffing within 24 hours.
Yes. Every nurse and caregiver goes through professional training, experience
verification, document checks and police background verification before joining
Nova. Their performance is also reviewed regularly through family feedback and
supervisor audits.
Yes, we offer flexible scheduling — 12-hour day shift, 12-hour night shift,
24-hour care and live-in arrangements. You can also change the schedule later
as the patient's needs evolve.
Yes. Our support team is available round the clock. In emergencies we can arrange
urgent nursing visits, oxygen support, equipment and ambulance assistance. For
life-threatening emergencies, we always recommend calling your nearest hospital
emergency number first.
We currently provide professional home healthcare services across Delhi NCR —
including Delhi, Noida, Greater Noida, Ghaziabad, Gurugram and Faridabad — and
nearby regions. Contact us to confirm availability in your area.
Pricing depends on the type of service (attendant, nurse, ICU care), shift duration
and the patient's condition. After a free assessment, we share a transparent quote
with no hidden charges. Weekly and monthly packages are available at discounted rates.
Your comfort matters most. If you are not fully satisfied, we arrange a free
replacement quickly — usually within 24 hours — and take your feedback to match
you with a better-suited professional.
Yes. We provide hospital beds, wheelchairs, oxygen concentrators, ventilators,
BiPAP/CPAP machines and multi-para monitors on rent or purchase, with delivery,
installation and maintenance included.
How It Works
Simple Steps, Better Care
Contact Us
Reach out to our care team by call or WhatsApp.
Free Patient Assessment
We understand the patient's condition and needs.
Customized Care Plan
A care plan designed just for your loved one.
Caregiver Assigned
Verified caregiver or nurse deployed quickly.